ToneShift AI · Official Support

How can we help you today?

Find answers to common questions below, or reach out to our support team directly. We're here Monday to Friday.

Support Email
tech@newroads.scot
Availability
Monday – Friday · 9:00 AM – 5:00 PM GMT
Response Time
Within 24–48 hours
Developer
New Roads International Ltd

Frequently Asked Questions

How do I enable the ToneShift AI keyboard on my device?
iOS — iPhone
  1. Open the Settings app on your iPhone.
  2. Go to General → Keyboard → Keyboards.
  3. Tap "Add New Keyboard…" and select ToneShift AI.
  4. Tap ToneShift AI from your keyboard list and toggle on "Allow Full Access".
Android
  1. Open the Settings app on your device.
  2. Navigate to System → Languages & Input → On-screen Keyboard (or Manage Keyboards).
  3. Enable ToneShift AI Keyboard and set it as your active input method when prompted.
ToneShift AI uses network permissions strictly to process your requested text transformations through our secure AI engine. We never log or store your keystrokes.
How do I manage or cancel my subscription?

Subscriptions are managed directly by your app store provider:

iOS
  1. Open iPhone Settings.
  2. Tap your Name / Apple ID → Subscriptions.
  3. Select ToneShift AI → Cancel Subscription.
Android
  1. Open the Google Play Store app.
  2. Tap your profile icon (top right) → Payments & subscriptions → Subscriptions.
  3. Select ToneShift AI → Cancel Subscription.
How do I restore my purchases on a new device?

Open the ToneShift AI app on your new device, navigate to the main paywall or settings screen, and tap "Restore Purchases". Ensure you are signed in with the same Apple ID or Google account used for the original purchase.

What if the keyboard isn't generating responses?

Ensure your device has an active internet connection — AI processing requires access to our secure servers. If the issue persists:

  1. Try toggling network permissions off and on in your device settings.
  2. Remove and re-add the keyboard in your device settings.
  3. Restart your device and try again.
If the issue continues, contact us at tech@newroads.scot and include your device model and OS version.